PEOPLE SOLUTIONS - Development & Coaching

Mental Performance & Leadership coach

Bringing elite sport mental preparation into hospitality leadership — helping people perform and lead effectively under pressure.

Working with Hospitality Leaders

“The Team Behind The Team”

  • Managers & Leaders: strengthen leadership presence, clarity, and resilience.

  • Teams: build trust, collaboration, and motivation under pressure.

  • Organizations: develop people-focused cultures where performance and wellbeing align.

🧠 “Mental preparation is standard in elite sport.In hospitality, it doesn’t exist.
InsightUp brings it.”

Services

I help hospitality managers stay calm, clear, and confident under pressure — so they can lead effectively, reduce stress, improve team performance, and enjoy their life outside work.

Not more theory.Real tools to think, lead, and decide under pressure.

Each path is fully customised — built around your team’s culture, challenges, and performance goals

Performance Mental Coaching - 1:1 and groups / team

Tailored sessions (1-off or 6 sessions-journey) designed to strengthen self-awareness, emotional management, communication, decision making under pressure and GROWTH mindset
For managers and senior leaders.

Team Workshops

Interactive training focused on communication, collaboration, and leading under pressure.
Designed for chefs, supervisors, and management teams.

  • Trust – Building reliability and connection among team members

  • Conflict Management – Handling disagreements constructively

  • Commitment – Dedication to the team’s goals

  • Responsibility – Owning actions and decisions

  • Focus on Results – Keeping attention on achieving objectives

Leadership Development Program - coming soon

Structured 3-module journey: Clarity Before Action – Lead Under Pressure – Consistency in Chaos
Builds consistent, confident, and inspiring leadership habits.

Consultancy - People Development & Operations

Strategic support to design and implement people development initiatives (frameworks, training strategies, learning materials, etc..) & restaurant operations / communications.
Partner with HR and Operations teams to align people strategy with business performance.

The challenge in hospitality

"In a world increasingly automated, people and their relationships still run business.
Nowhere is this more true than in hospitality."

Hospitality is

  • High pressure

  • Fast-paced

  • Emotionally demanding

  • Relationship-driven

Managers need to

  • Lead & motivate teams

  • Make decisions under pressure

  • Communicate effectively

  • Handle stress & complexity

  • Navigate change confidently

When the pressure rises:

  • Communication breaks down

  • Motivation drops

  • Stress and mistakes increase

Managers must perform under pressure, lead people, and stay composed — but often they’re left to figure it out alone

The Solution – Train the Mind Like a Skill.

Performance Mental Coaching helps hospitality professionals build the mindset and emotional discipline to perform and lead effectively under pressure.

We work on:

  • Self-awareness – Understand triggers and reactions

  • Emotional management – Stay composed in stressful moments

  • Communication – Lead conversations with clarity and empathy

  • Focus & balance – Handle complexity without losing direction

  • Confidence – Make decisions and stand by them calmly

You’ll gain clarity, focus, management tools, and routines you can apply during busy services, meeting, and daily life.

The Impact – From pressure to performance.

The approach blends coaching, and leadership training into practical, real-life tools managers can apply immediately.

  • Stay calm, clear-minded and consistent under pressure

  • Communicate and lead more effectively

  • Build stronger, more motivated teams

  • Improve productivity, engagement, and consistency

  • Create a performance culture driven by trust and awareness

The goal isn’t to change who you are — it’s to train how you respond, so your best version shows up when pressure hits.”

Testimonials

“My coaching with Graziano helped shift how I see myself as a leader. I’ve since started communicating with more
clarity. I’ve learned to listen, stay calm, and guide my team through challenges with a clearer mindset.
Graziano helped me become more confident in handling conflict and turning tough situations into learning
opportunities. I’m excited to carry these lessons forward and highly value the impact of this journey!”

— Emma, General Manager

"Working with Graziano transformed the way I think under pressure. I’ve learned to stay focused, lead my team
with greater clarity, and see challenges as opportunities rather than stress. His coaching gave me practical tools
that also shaped and directed my career.

— Jesús, Group Executive Chef

"Graziano helped me lead a large team with confidence, adapt to different personalities, and handle pressure with calm and clarity. I now approach challenges strategically and focus on what truly matters. One key lesson: a smile
and kindness go a long way."

— Antonio - General Manager

"Graziano’s coaching is truly unique. His approach, attention, and guidance helped me completely shift my
mindset, believe in myself, and stay focused on what I want. Working with him has been life-changing—he gives
clarity, energy, and confidence to face challenges, and every session leaves you inspired and ready for the next."

— David - General Manager

"I started coaching with Graziano very hesitant, but immediately saw the impact. The sessions helped me grow
personally and professionally, providing clarity and practical insights in a safe, non-judgmental space. The results
have been amazing."

— Leo- General Manager

"Working with Graziano has helped me reflect deeply on every aspect of my leadership and improve my abilities,
processes, and decision-making in both work and personal life. His guidance gives clarity, practical tools, and a
structured approach to handle challenges with confidence. The insights from our sessions continue to shape my
growth, helping me lead more effectively and approach situations with focus and purpose."

— Shaun- General Manager

"Strong leaders build strong teams. Strong teams drive results."

Contact

📧 [email protected]📞 +44 7796 277 569
🌍 Trilingual – English | Italiano | Español

© 2025 InsightUp. All rights reserved.
Performance Mental Coaching & Training by Graziano Cocco.